Click the link on the provided setup sheet to download and install the MicroSIP program. Follow the installation steps using the default options. When complete, click Finish, and the MicroSIP program will open. To set up your account, click the arrow to the right of the contacts tab, and click add account. Enter the information…
Today we will walk through how to place a call on hold and then resume that call. While on a call, press the option at the bottom of the screen to place the call on hold. The caller will automatically be placed on hold and hear hold music. To resume the call, simply press the…
While on an active call, place the caller on hold, then press the button labeled New Call Press or dial the extension you plan to transfer to. Once you’ve finished talking to the receiving party and they are ready to accept the transfer, follow these steps to complete the transfer press the transfer button, press…
Occasionally during troubleshooting, it may be necessary to factory reset your phone. In order to do this, press and hold the OK button at the center of the arrow keys for 10 to 15 seconds until a prompt appears to reset the phone to factory. Press the OK button again to confirm. The phone will…
Today I will be showing you how to transfer a call directly to voicemail. You may use this option if you know someone is out of the office or unavailable to take a call. To transfer to voicemail while a call is active, press the transfer key, and then either dial ** and press the…
When you receive a voicemail, a notification will appear on your phone showing that you have a new voicemail. To check the voicemail, either press connect, or press the envelope button on your phone. Enter your mailbox number, and follow the prompts Once the new message has played, you will receive information about when the…
Today we will walk through answering a second call while on an active call. While talking with a caller, you may receive a second call, which will be indicated with a call waiting tone, as well as a notification and the caller ID on your screen. When a second call comes in, You will have…
Today we will walk through the options when receiving a call, as well as how to transfer a call. When a call comes in, you will have the options to answer, silence, or reject the call. To answer the call, you can simply pick up the handset. The options at the bottom of your screen…
The first thing that most people associate with VoIP is cost savings, and generally that should be what comes to mind. While VoIP is much more than just lower cost telephony, this is usually the key driver that gets businesses to move on from legacy service. VoIP providers will typically say that you’ll reduce telephony…
The complexity of today’s business environment is nothing short of remarkable. Global workforces, deeply intertwined supply chains, e-commerce, pervasive mobility and social media have radically transformed the workplace and served up enormous and growing communication challenges. Today, many organizations—and their CIOs—are struggling to enable comprehensive and seamless collaboration across platforms, systems and devices. Although voice…